At Kickmox, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team immediately after placing your order. Cancellations cannot be processed once the order has entered the shipping phase.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return results from our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues.
For any questions regarding our return and refund policy, please don't hesitate to contact our customer service team:
Company Name: Kickmox
Address: 5581 Nolan Street, Arvada, Colorado
E-Mail: [email protected]
Phone: +1 652-143-8557
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.
